Join The Fundraiser Fundraising and make a difference!

Frequently Asked Questions (FAQ)

General Questions

What is TheFundraiser.ca?

TheFundraiser.ca is a digital fundraising platform that connects local businesses, community groups, and supporters through a city-based digital coupon directory. Supporters purchase access once and receive exclusive offers from local businesses, while fundraising groups earn a share of every sale.

Is this a physical coupon book?

No. This is a 100% digital product. All coupons are accessed online or on your mobile device — no printing, no paper, and no physical book.

How long do the coupons last?

Each coupon has its own clearly stated expiry date, usually valid for 6–12 months from launch. Expiry dates are shown on every individual offer.

Where is TheFundraiser.ca available?

TheFundraiser.ca launches city by city across Canada, with expansion planned into the United States. Each city has its own local directory featuring businesses from that area.

For Local Businesses

Why should my business participate?

Participating businesses receive:

Free exposure to thousands of local residents

Digital marketing without upfront advertising costs

Direct support of local teams, schools, and community groups

Ongoing visibility for the duration of the campaign

There is no cost to participate — businesses simply provide a compelling offer.

What kind of offers work best?

Simple, easy-to-redeem offers perform best, such as:

Buy One Get One Free

Percentage discounts

Free add-ons or upgrades

Limited-use or weekday specials

You control your offer details and expiry date.

Can I limit redemptions?

Yes. You may include reasonable limitations such as:

One use per customer

Dine-in only

Weekday only

Excludes holidays or special events

All restrictions must be clearly stated in the offer.

Do I need special equipment or apps?

No. Coupons are redeemed visually on the customer’s device. No scanners, apps, or software are required.

For Fundraising Groups & Teams

How does fundraising work?

Fundraising groups sell access to their city’s digital coupon directory. For every sale:

The group earns a fixed percentage of each purchase

No cash handling is required

No upfront costs or inventory

Funds are tracked digitally

How do groups sell the fundraiser?

Groups sell through:

Personalized sales links

QR codes

Social media sharing

Email and text campaigns

In-person sharing using mobile devices

When do groups get paid?

Payouts are issued after the fundraising campaign ends, directly to the group via electronic payment.

Is there a minimum number of sales?

Yes. Each group is asked to sell minimum 200 coupon packs

For Buyers / Supporters

What am I purchasing?

You are purchasing digital access to a city-specific coupon directory that includes multiple local business offers.

How do I access my coupons after purchase?

Immediately after checkout, you’ll receive:

On-screen access

A confirmation email with access instructions

Ongoing access from any device

Can I share my coupons?

Coupons are intended for personal use only. Sharing, duplication, or resale is prohibited.

Checkout & Payment Questions

What payment methods are accepted?

We accept major credit and debit cards through secure online payment processing.

Is my payment secure?

Yes. All transactions are processed through industry-standard encrypted payment gateways. TheFundraiser.ca does not store your payment details.

Will I receive a receipt?

Yes. A digital receipt is sent automatically to the email address provided at checkout.

Returns, Refunds & Cancellations

Do you offer refunds?

No. All sales are final.

Why are there no refunds?

TheFundraiser.ca sells digital products that are delivered immediately upon purchase. Once access is granted, refunds are not possible.

What if I don’t use the coupons?

Unused coupons do not qualify for refunds or credits. We recommend reviewing the participating businesses and expiry dates before purchasing.

What if a business closes?

If a business closes or stops participating, no refunds are issued. The overall value of the directory is based on multiple participating businesses, not a single offer.

Coupon Use & Expiry

What happens when a coupon expires?

Expired coupons cannot be redeemed. Expiry dates are clearly listed on each offer.

Can expiry dates be extended?

No. Expiry dates are set by the business and cannot be extended.

Can offers change?

Offers may be updated or removed at any time by the participating business

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Legal & Platform Questions

Is TheFundraiser.ca responsible for honoring coupons?

Participating businesses are responsible for honoring their offers according to the stated terms.

Who do I contact for support?

Support information is available on the website, and inquiries can be submitted through the contact page.